Retailers and manufacturers increasingly expect photo evidence with returns data. A graded unit without pictures is a liability when a claim turns into a dispute.
Capture at two levels
Shipment photos document arrival condition — skid wrap, carton damage, and load integrity.
Unit photos document what the operator saw at the bench — screen cracks, missing accessories, or damage that supports a grading decision.
Make exports painless
When account managers can download ZIP bundles filtered by date range, shipment, or customer, response times drop from days to minutes. That is not a nice-to-have; it is how you keep customers.
Standardize what good looks like
Create simple photo guidelines per category. TVs need panel shots. Small electronics need port and accessory views. Consistency beats perfection.
Return Solution Software treats photos as first-class data — attached to the same records as serial numbers and product states — so evidence travels with the unit through the entire workflow.